[Important] Announcing the New IoCare+ App & Service End for the Current IoCare App

Dear Valued IoCare Customers,
Thank you for your continued trust and support in using the IoCare service.
To provide you with an enhanced service experience, we are pleased to introduce the new IoCare+ app.
Accordingly, the current IoCare app will be discontinued.
Please review the important updates below carefully to ensure a seamless transition and continued service enjoyment.

1. Service Transition Overview.
The services currently offered through the IoCare app will be available in a more advanced format through the new IoCare+ app.
To learn more about the key features of IoCare+, please visit:IoCare+ Key Features.

2. How to Download the New IoCare+ App
You can download the IoCare+ app via the links below:
Download on Google Play  Download on the App Store

3. Discontinuation of the Existing IoCare App
App Name: IoCare+
Service Termination Date: September 1, 2025
After this date, the current IoCare app will no longer be available.
Note: As of June 30, new product registration will no longer be supported on the IoCare app.

4. Data Migration and Privacy Information (Important)
Your personal data collected through the current IoCare app will be securely transferred to the new IoCare+ service to ensure seamless continuity.
Details on how your data will be handled can be found in the updated IoCare+ Privacy Policy, available within the app.
You may use your existing account to log into the new IoCare+ app.

5. Frequently Asked Questions (FAQ)
Why is the existing app being discontinued?
A: To provide better performance and new features.
How long can I use the current app?
A: The current app will be available for use until September 1, 2025
Where can I download the new app?
A: Download on Google Play  Download on the App Store
Can I log into the new app with my existing account?
A: Yes.
Can I continue to use my previously registered products?
A: Yes, but you will need to re-register your products within the new IoCare+ app.
What’s new in the IoCare+ app?
A: A redesigned user interface, faster performance, and enhanced reliability.
Can I delete the old app?
A: Yes, it can be safely deleted after transition.
Where can I find help with app-related issues?
A: Visit our FAQ page: Link

6. Need Help?
If you encounter issues while installing the IoCare+ app or registering your product, please contact our customer service center:
Email: INFO@COWAYMEGA.COM
Phone: 1-800-285-0982
Hours: 7AM – 8PM (CT), Monday to Friday

Please make sure to transition to the IoCare+ app within the support period to continue enjoying uninterrupted service.
Thank you for choosing Coway.